(Last update August 2017)
We use the info you provide to carry out your purchase and to improve our services.
We do not collect any personal information unless you voluntarily provide it to us. If you choose to make a purchase in our Store we may require you to submit “Personal Information” (i.e. information that can be tracked back to you or used to identify you, such as your full name, home address and e-mail address) for the purposes of the service we offer to you. You are responsible for ensuring the accuracy of the personal information you submit to Talking Tom and Friends Shop. Inaccurate personal information will affect the information you receive when using the Website and our ability to contact you. For example, your e-mail address should be kept current because that is one of the primary means by which we are able to communicate with you. In addition, we may also collect “Non-Personal Information” (i.e. information that is not traceable back to you and cannot be used to identify you) through the use of “Cookies” (i.e. small data files that are stored on the hard drive of a computer used to view web sites that are accessible only by the party or site that placed the Cookie on the hard drive).
You agree that we use your data for the limited purposes stated herein.
Purpose of Processing Information
See in what ways we use your data.
The purpose of processing information is to manage and maintain the customer relationship and concluded Agreement. Information are used to identify Users of the Website and/or Store, to process your Orders (activation, execution, management, invoicing, shipment etc.), to administer Website, for statistical or survey purposes, newsletters, to improve Website and its services as well as for the providing of information and notifications to you. Further, your information may be used for the purposes of investigation and follow up in cases of misuse and/or fraud, as stated herein.
Collected Personal Information
You can find the info we collect here.
When shopping in our Store, we will collect information needed to carry out your Order: your name, e-mail address, billing address, shipping address, and telephone number, any information regarding your Order, such as payment information, ordered products, number of order, returns and claims.
If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your information and /or User Information, we are entitled do so.
Making the Purchase
Check which info we need when making the purchase.
During the process of making the purchase in our Store you will need to provide us with information, including but not limited to your name, date of birth, e-mail address, billing address, delivery address, telephone number, credit card number and expiration date of the credit card.
With making a purchase in accordance with Paragraph 1 of this Section, you warrant that:
- The information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will immediately notify us of any changes to the information by contacting email@example.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. Your information may be disclosed to other reputable Third Parties who will help process your Order.
Disclosure to Third Parties
We cooperate with these service providers.
To ensure the best level of services for you, we rely on partners helping us with the provision and development of the Store or Website. In this context information may be transferred to Third Parties to the extent that this is necessary for the fulfillment of the Agreement. We may also disclose non-personally identifiable aggregate statistics regarding user behavior in order for us to better understand how the users of the Service interact with it. The Third Party will not disclose any of the details to any other third party. We require all such Third Parties to treat your information as fully confidential and with the Conditions warranted to you regarding your information, including compliance with data protection legislation. Please bear in mind that we selected Third Parties with due care, but we cannot guarantee on their behalf for their actions and/or omissions. We will not release or sell your information to any company for mailing or marketing purposes.
Third Parties have access to your information for the purpose of carrying out the Agreement. Such Third Parties are:
- Shopify, a company providing on line store software;
- Loges d.o.o., a company providing preparation and packing of your order;
- Post of Slovenia, Slomškov trg 10, 2500 Maribor, Slovenia, Europe a shipping carrier that provides shipment of your order to the address, provided in your order;
- PayPal through which you make payments to us.
Shopify collects your e-mail address, information on what pages users access and information provided to Shopify by users via surveys and site registrations. Such information may contain personal information about you, including but not limited to your name, billing address, shipping address (if different from your billing address), last four digits of your credit card number, name of credit card. Shopify protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS). Shopify is not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service. The information Shopify collects is not shared with or sold to others except under the certain circumstances and which your use of the Service is deemed to provide Shopify with valid consent to disclose the following:
- Shopify does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested or when we have your permission.
Loges d.o.o. collects your name, billing address, shipping address (if different from your billing address), telephone number, information about ordered products and number of the order in order to prepare and pack your order for delivery. Loges d.o.o. is not allowed to disclose such information without you written permission. However, certain information collected from you and about you is used within the context of providing the Service, otherwise Loges d.o.o. does not sell or share your information with anyone else.
Post of Slovenia collects your name, e-mail address, billing address, shipping address (if different from your billing address), telephone number, any information regarding your order, such as payment information, ordered products and number of order. Post of Slovenia is not allowed to disclose such information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service, otherwise Post of Slovenia does not sell or share your information with anyone else.
Post of Slovenia's business partners. For the purposes of making your delivery, Post of Slovenia shares your information with its business partners, which have access to information needed to perform their functions, but may not use it for any other purpose. Such business partners are national post offices of other countries, which handle the delivery of your packages. Examples include but are not limited to fulfilling orders, delivering packages, sending postal mail, processing credit card payments and providing customer service.
Protection of Personal Information
We keep your info safe.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. The Website is certified Level 1 PCI DSS compliant.
Integrity of Personal Information
Access to Personal Information
Want to change the info you provided?
We make good faith efforts to provide you with access to the information you provide to us. You can also request that we correct or delete information, provided that we are not required to retain such information by law or for legitimate business purposes.
We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction or deletion requests can be made via firstname.lastname@example.org.
Children cannot buy without their parents or legal guardians.
Our products and services are not directed to, and we do not knowingly collect personal information from, children under 13. If we learn that we have collected personal information of a child under 13, we will take all reasonable steps to delete the information as soon as possible. If you become aware that your child has provided us with personal information without your consent, please contact us via email@example.com. With request to delete personal information, any collection, storage or use of personal information of requesting person shall be enabled. If such request shall be made before receiving an acceptance of your Order, your order shall not be placed.
Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.
What are cookies?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including necessary, functional, performance and targeting cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use this information to improve the browsing experience for all of our users.
What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work, and we do not use these cookies to collect personal information about you. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
Shopify is dedicated to user experience and we use many tools to help us improve our website. To this end, we use performance cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and do not gather any information that can personally identify you. However, because these cookies are not strictly necessary for the use of our website, we require your consent to use them. The performance cookies we use include:
- First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
- We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Targeting cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. We do not use third-party advertising cookies.
Finally, Social plug-in tracking cookies are used by many social networks that have “social plug-in modules”. We integrate these modules into our platform to provide services than can be considered as “explicitly requested” by our users. Your consent, however, is required because some third-party social plug-in tracking cookies are used for things like behavioural advertising, analytics, and/or market research.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
You can opt out of customized ads by visiting:
To opt-out of Google Analytics:
If you use our website without opting out, it means that you understand and agree to data collection for the purpose of marketing ads to you.
We will use the email, your name and surname and other online contact information only for the purposes you provide it to us, which is for sending newsletters and replying to your specific email requests. We will not share this data with third parties.
From time to time we may conduct an e-mail survey and collect demographic and usage information for the purposes of internal analysis, marketing and brand development. Participating in a survey is completely voluntarily. We will use the information to make our services more appealing to our users. Collected information shall be anonymized and aggregated. We might collect the following information: age and gender of the user of the Website and/or Shop, which Talking Tom and Friends Products have been brought or have been considered, assessment of the popularity of the sold products, which of the Talking Tom and Friends characters are known to the user and the popularity of Talking Tom and Friends characters, an assessment of the features of the Website and/or Shop, what would make the Website and/or Shop more appealing and other information needed for the purposes of internal analysis, marketing and brand development.
Contests and Prize Draws
From time to time we may conduct a contest or a prize drawn. Participating in such contest or prize drawn is completely voluntarily. When entering in any of our contests or prize draws you provide to us your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you via e-mail.
When you join our membership scheme and make a purchase in our Store you automatically give your consent to be updated on our new products, promotions and other news by using your email. You can revoke your consent at any time by sending us an email to firstname.lastname@example.org, with subject matter “UNSUBSCRIBE – add your Order number or you name and last name”. Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.
Storing of Information
For EU Countries
Storing might be different depending on the territory of collecting the information and the applicable legislation, but we always strive to store the information only as long as it is needed for the purposes of providing, improving or personalizing our services.
Deletion od Information
When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.
If you do not wish to receive promotional, marketing or research materials please send an email to email@example.com and your email will be excluded from our database. If you do so you will no longer receive special and discount offers from us.
Further, newsletter subscribers can unsubscribe of receiving further information from us at any time by informing us at firstname.lastname@example.org and we will have you removed within four (4) weeks.
If you wish to opt out from conducting a survey, do not click on the survey button or deny answering the survey questions and if you wish to opt out from participating in a contest or prize drawn, do not click on the contest or prize button or deny entering your information.