Privacy Policy

 

(Last update September 2016)

Please read this Privacy Policy carefully before using the talkingfriends.com Website.

As used in this Privacy Policy, “Talking Tom and Friends Shop", “we”, “us” or “our” refers to TT & F, Licensing Company, LIMITED, incorporated and registered in Slovenia, with a registered office at Koprska ulica 98, Ljubljana, Slovenia. For general information please feel free to contact us via http://talkingfriends.com/pages/contact-us and for privacy questions via info@ttflicensing.com. This Privacy Policy along with our General Terms and Conditions for the use of Talking Tom and Friends Online Store (“General Terms”) govern your interaction with the Website, and your use of the Website. Except as set forth within this Privacy Policy and our General Terms we do not disclose information (as used in this Privacy Policy “information” refers to Personal Information as well as Non-Personal Information, as defined in Section 1 of this Privacy Policy) about our users without their permission.

General

We use the info you provide to carry out your purchase and to improve our services.

We do not collect any personal information unless you voluntarily provide it to us. If you choose to make a purchase in our Store we may require you to submit “Personal Information” (i.e. information that can be tracked back to you or used to identify you, such as your full name, home address and e-mail address) for the purposes of the service we offer to you. You are responsible for ensuring the accuracy of the personal information you submit to Talking Tom and Friends Shop. Inaccurate personal information will affect the information you receive when using the Website and our ability to contact you. For example, your e-mail address should be kept current because that is one of the primary means by which we are able to communicate with you. In addition, we may also collect “Non-Personal Information” (i.e. information that is not traceable back to you and cannot be used to identify you) through the use of “Cookies” (i.e. small data files that are stored on the hard drive of a computer used to view web sites that are accessible only by the party or site that placed the Cookie on the hard drive).

Consent

You agree that we use your data for the limited purposes stated herein.

By submitting your information to us and/or by using the Website you agree and acknowledge that we may collect, use, process, storage and disclose such information in accordance with this Privacy Policy and our General Terms, and as permitted or required by law. Talking Tom and Friends Shop only collects, uses, processes, storages and discloses your information necessary for the purposes stated in this Privacy Policy and retains your information only for so long as necessary to fulfill those purposes.

By accessing this Website you agree to the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy please discontinue use of this Website.

Purpose of Processing Information

See in what ways we use your data.

The purpose of processing information is to manage and maintain the customer relationship and concluded Agreement. Information are used to identify Users of the Website and/or Store, to process your Orders (activation, execution, management, invoicing, shipment etc.), to administer Website, for statistical or survey purposes, newsletters, to improve Website and its services as well as for the providing of information and notifications to you. Further, your information may be used for the purposes of investigation and follow up in cases of misuse and/or fraud, as stated herein.

Collected Personal Information

You can find the info we collect here.

By accepting this Privacy Policy, you authorize us to collect, store and process your information, as stated herein.

When shopping in our Store, we will collect information needed to carry out your Order: your name, e-mail address, billing address, shipping address, and telephone number, any information regarding your Order, such as payment information, ordered products, number of order, returns and claims.

While visiting our Website you give us implied consent to collect other information for the purposes of personalizing your experience, so that you may retrieve your cart at any time, to be able to show you the price of a product in your home currency, for conducting analysis to make our Website more user friendly and for the purposes of preventing abuse. Collecting information for the purposes of analysis is done automatically and in an anonymized way, so that information cannot be connected back to your personal information. Information that may be collected for such purposes ("User Information") are information about where you are on the internet (e.g. the full Uniform Resource Locator (URL) clickstream to, through, and from our Website, including date and time, IP address, domain types like .co.uk and .com), identification of your device, your browser type, version, and time zone setting, browser plug-in types and versions, your operating system, computer specific ID, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, any actions or movements within the Website or store and movements to/from the Website from/to another website. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We are confirming that any information, which you provide to us (or which is available in public registers) and any User Information, from which we can identify you, will be held in accordance with applicable legislation. We will keep it on a secure server and we will fully comply with all applicable EU and US data protection and consumer legislation from time to time in place. Furthermore, we are confirming that any information, which you provide to us, is used solely for the purpose of providing our services to you and we only share your information with Third Parties, as defined in this Privacy Policy.

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your information and /or User Information, we are entitled do so.

Making the Purchase

Check which info we need when making the purchase.

During the process of making the purchase in our Store you will need to provide us with information, including but not limited to your name, date of birth, e-mail address, billing address, delivery address, telephone number, credit card number and expiration date of the credit card.

With making a purchase in accordance with Paragraph 1 of this Section, you warrant that:

You are at least 18 years of age, or if under 18 years of age that you are either an emancipated minor, or possess the legal consent of a parent or guardian, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Privacy Policy, and to abide and comply with this Privacy Policy;

The information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will immediately notify us of any changes to the information by contacting shop@talkingfriends.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. Your information may be disclosed to other reputable Third Parties who will help process your Order.

Disclosure to Third Parties

We cooperate with these service providers.

To ensure the best level of services for you, we rely on partners helping us with the provision and development of the Store or Website. In this context information may be transferred to Third Parties to the extent that this is necessary for the fulfillment of the Agreement. We may also disclose non-personally identifiable aggregate statistics regarding user behavior in order for us to better understand how the users of the Service interact with it. The Third Party will not disclose any of the details to any other third party. We require all such Third Parties to treat your information as fully confidential and with the Conditions warranted to you regarding your information, including compliance with data protection legislation. Please bear in mind that we selected Third Parties with due care, but we cannot guarantee on their behalf for their actions and/or omissions. We will not release or sell your information to any company for mailing or marketing purposes.

Third Parties have access to your information for the purpose of carrying out the Agreement. Such Third Parties are:

Shopify, a company providing on line store software;

Loges d.o.o., a company providing preparation and packing of your order;

Post of Slovenia, Slomškov trg 10, 2500 Maribor, Slovenia, Europe a shipping carrier that provides shipment of your order to the address, provided in your order;

PayPal through which you make payments to us.

Shopify collects your e-mail address, information on what pages users access and information provided to Shopify by users via surveys and site registrations. Such information may contain personal information about you, including but not limited to your name, billing address, shipping address (if different from your billing address), last four digits of your credit card number, name of credit card. Shopify protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS). Shopify is not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service. The information Shopify collects is not shared with or sold to others except under the certain circumstances and which your use of the Service is deemed to provide Shopify with valid consent to disclose the following:

Shopify will disclose your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Shopify’s terms of use, or as otherwise required by law.

Shopify does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested or when we have your permission.

Shopify will transfer information about you if Shopify is acquired by or merged with another company. In this event, Shopify will notify you by email or by putting a prominent notice on the Shopify web site and Website before information about you is transferred and becomes subject to a different privacy policy. For additional information, please see Shopifys' Privacy policy available on http://www.shopify.com/legal/privacy. Please be aware that on this link you can find Shopifys' Privacy policy valid on the day of issuing of this Privacy Policy, since the policy can change at any time, you are obligated to monitor the site for any potential changes.

Please note that our webpage is based on Shopify services, which are governed by their privacy policy. Above you can find a sum up of their data processing practices, for more info, please see their privacy policy or contract us at info@ttflicensing.com.

Loges d.o.o. collects your name, billing address, shipping address (if different from your billing address), telephone number, information about ordered products and number of the order in order to prepare and pack your order for delivery. Loges d.o.o. is not allowed to disclose such information without you written permission. However, certain information collected from you and about you is used within the context of providing the Service, otherwise Loges d.o.o. does not sell or share your information with anyone else.

Post of Slovenia collects your name, e-mail address, billing address, shipping address (if different from your billing address), telephone number, any information regarding your order, such as payment information, ordered products and number of order. Post of Slovenia is not allowed to disclose such information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service, otherwise Post of Slovenia does not sell or share your information with anyone else.

Post of Slovenia's business partners. For the purposes of making your delivery, Post of Slovenia shares your information with its business partners, which have access to information needed to perform their functions, but may not use it for any other purpose. Such business partners are national post offices of other countries, which handle the delivery of your packages. Examples include but are not limited to fulfilling orders, delivering packages, sending postal mail, processing credit card payments and providing customer service.

PayPal. For the purposes of carrying out the agreement you enter into with PayPal (for processing the payment to Talking Tom and Friends Shop), PayPal collects your name, address, phone, email, Skype ID and other similar information, the full bank account numbers and/or credit/debit card numbers that you link to your PayPal account or give PayPal when you use the PayPal Services, answer to security questions and information needed to carry out payment to or form third party. For the purposes of protection against fraud PayPal may verify the information you provide by Payment processors and they might request additional information from you in order to make verification. For the purposes of improving the services and managing load on PayPal's servers, they also collect the web address of the site that you came from or are going to, which pages of their website you visit, IP addresses, the type of browser you use and the times you access their website. PayPal also uses cookies. Some PayPal cookies can be disabled by on a per-site basis using the Settings Manager for Adobe Flash Player (to use it on the Adobe website) or by right-clicking on any Flash content displayed on your browser and selecting “Settings” or “Global Settings” from the drop-down menu. This action could disable the use of Flash cookies or limit activity to specific domains, such as PayPal. For more information regarding PayPal cookies, please see PayPals' Privacy policy available on https://www.paypal.com/us/webapps/mpp/ua/privacy-full. Please be aware that on this link you can find PayPals' Privacy Policy valid on the day of issuing of this Privacy Policy, since the policy can change at any time, you are obligated to monitor the site for any potential changes.

Please note that when you choose payment via PayPal, you visit PayPal’s website which is governed by its own privacy policy and we are not responsible for, and have no control over the sharing practices or policies of PayPal. For additional questions you can contract us at info@ttflicensing.com.

Protection of Personal Information

We keep your info safe.

We have implemented reasonable security measures to protect the confidentiality, security and integrity of collected information, and to prevent unauthorized access and use of information contrary to this Privacy Policy. Although we use commercially reasonable efforts to assure that your information remains secure when maintained by us, please be aware that no security measures are perfect or impenetrable. Only those persons with a need to process your information in connection with the fulfillment of their tasks in accordance with the purposes of this Privacy Policy and for the purposes of performing technical maintenance have access to the Data File. All information contained in the Data File is protected in accordance with general industry practice.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. The Website is certified Level 1 PCI DSS compliant.

Integrity of Personal Information

We strive to enable you to keep your information accurate, complete and up to date. You can access, check and ensure the integrity of your information as described below. We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Access to Personal Information

Want to change the info you provided?

We make good faith efforts to provide you with access to the information you provide to us. You can also request that we correct or delete information, provided that we are not required to retain such information by law or for legitimate business purposes.

We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction or deletion requests can be made via shop@talkingfriends.com.

Children

Children cannot buy without their parents or legal guardians.

Our products and services are not directed to, and we do not knowingly collect personal information from, children under 13. If we learn that we have collected personal information of a child under 13, we will take all reasonable steps to delete the information as soon as possible. If you become aware that your child has provided us with personal information without your consent, please contact us via shop@talkingfriends.com. With request to delete personal information, any collection, storage or use of personal information of requesting person shall be enabled. If such request shall be made before receiving an acceptance of your Order, your order shall not be placed.

Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.

Use of Cookies and Related Technologies

For information about Cookies and related technologies, please visit "Cookie Policy” available at https://www.shopify.com/legal/cookies.

 

Newsletters

We will use the email, your name and surname and other online contact information only for the purposes you provide it to us, which is for sending newsletters and replying to your specific email requests. We will not share this data with third parties.

Survey

From time to time we may conduct an e-mail survey and collect demographic and usage information for the purposes of internal analysis, marketing and brand development. Participating in a survey is completely voluntarily. We will use the information to make our services more appealing to our users. Collected information shall be anonymized and aggregated. We might collect the following information: age and gender of the user of the Website and/or Shop, which Talking Tom and Friends Products have been brought or have been considered, assessment of the popularity of the sold products, which of the Talking Tom and Friends characters are known to the user and the popularity of Talking Tom and Friends characters, an assessment of the features of the Website and/or Shop, what would make the Website and/or Shop more appealing and other information needed for the purposes of internal analysis, marketing and brand development.

Contests and Prize Draws

From time to time we may conduct a contest or a prize drawn. Participating in such contest or prize drawn is completely voluntarily. When entering in any of our contests or prize draws you provide to us your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you via e-mail.

Direct Marketing

When you join our membership scheme and make a purchase in our Store you automatically give your consent to be updated on our new products, promotions and other news by using your email. You can revoke your consent at any time by sending us an email to support@talkingfriends.com, with subject matter “UNSUBSCRIBE – add your Order number or you name and last name”. Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.

Storing of Information

For EU Countries

We store personal information as long as it is needed for the provision of our services. Traffic information is erased or made anonymous when it is no longer needed for the purpose of the transmission or, in the case of payable services, up to the end of the period during which the bill may lawfully be challenged or payment pursued. Location information is stored to the extent and for the duration necessary for the provision of a value-added service. Cookies, direct marketing and provision of value-added services information (including traffic information used for these purposes) is stored as long as the same is necessary for the provision of these activities, or up to the time when a user opts out from such use in accordance with this Privacy Policy and the “Access to Personally Identifiable Information” section herein. Other information is stored for as long as we consider it to be necessary for the provision of our services. This section shall not prevent any technical storage or access to information for the sole purpose of carrying out the transmission of a communication or as strictly necessary in order for us to provide the service you requested.

For US

We will retain collected information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable legislation.

Storing might be different depending on the territory of collecting the information and the applicable legislation, but we always strive to store the information only as long as it is needed for the purposes of providing, improving or personalizing our services.

Deletion od Information

When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.

Opt-Out

You are always free to opt-out from the future collection of your information by Talking Tom and Friends Shop in accordance with this Privacy Policy by discontinuing use of the Website.

If you do not wish to receive promotional, marketing or research materials please send an email to support@talkingfriends.com and your email will be excluded from our database. If you do so you will no longer receive special and discount offers from us.

Further, newsletter subscribers can unsubscribe of receiving further information from us at any time by informing us at support@talkingfriends.com and we will have you removed within four (4) weeks.

If you wish to opt out from conducting a survey, do not click on the survey button or deny answering the survey questions and if you wish to opt out from participating in a contest or prize drawn, do not click on the contest or prize button or deny entering your information.

Changes to Our Privacy Policy

We will occasionally update this Privacy Policy as necessary to protect our users, furnish current information and respond to legal and technical changes. The most current version of the Privacy Policy will govern our use of your information and will be available at http://talkingfriends.com/pages/privacy-policy.

Should you request so by informing us on info@ttflicensing.com, we will send you all updates of this Privacy Policy to your e-mail.

Privacy Questions

If you have questions or concerns about this Privacy Policy or information processing, please contact us through info@ttflicensing.com.

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